Terms and Conditions

General Terms and Conditions of Weser-Ems Vertriebsgesellschaft mbH, Volkswagen Classic Parts, regarding the sale of goods from the Volkswagen Classic Parts E-Shop as well as the sale of goods via other means of telecommunication (e.g. e-mail, telephone)
(status: 20.11.2023)

1. Scope of Application

The following General Terms and Conditions in the valid version at the time of conclusion of the contract shall apply exclusively to the sale of goods from the Volkswagen Classic Parts e-shop as well as the sale of goods via other means of telecommunication (e.g. e-mail, telephone) by Weser-Ems Vertriebsgesellschaft mbH, Volkswagen Classic Parts, Theodor-Heuss-Straße 28b, 38444 Wolfsburg, registered in the commercial register of the local court of Bremen under HRB 4392.

Volkswagen Classic Parts objects to the validity of any customer’s General Terms and Conditions, even if the customer refers to its own General Terms and Conditions.

A consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession. A trade customer means a natural or legal person or a partnership with legal personality who or which, when entering into a legal transaction, acts in exercise of his/her or its trade, business or profession and not as a consumer.

2. Identity of the E-Shop Operator

The Volkswagen Classic Parts E-Shop is operated by Weser-Ems Vertriebsgesellschaft mbH, Volkswagen Classic Parts, Theodor-Heuss-Straße 28b, 38444 Wolfsburg, Germany, registered in the commercial register of the local court of Bremen, Germany under HRB 4392, VAT-ID number DE811 115 616.

3. Conclusion of the Contract

3.1
Weser-Ems Vertriebsgesellschaft mbH, Volkswagen Classic Parts, Theodor-Heuss-Straße 28b, 38444 Wolfsburg, Germany, telephone +49 (0)5361 3085 7729, registered in the commercial register of the local court of Bremen under HRB 4392, VAT-ID number DE811 115 616 ("Volkswagen Classic Parts"), ADEME Unique Identifier: FR279730_01TWBC; becomes the contractual partner of the customer for contracts which are entered into regarding the purchase of goods via the Volkswagen Classic Parts E-Shop as well as via other means of telecommunication (e.g. email, telephone).

3.2
The product illustrations and offers in the Volkswagen Classic Parts E-Shop are for informational purposes only and do not constitute a legally binding purchase offer from Volkswagen Classic Parts. The legally binding purchase offer is only made by the customer when he orders the goods (see below).

3.3
By way of providing the product illustration in the Volkswagen Classic Parts E-Shop, Volkswagen Classic Parts allows the customer to select goods within the Volkswagen Classic Parts E-Shop and to place them in the shopping basket. Such shopping basket contains a list of all goods selected by the customer. By clicking the button “Place Order and Pay Now” the customer submits a binding offer in the form of an order to purchase such goods collected by him in the shopping basket. The customer may at all times until sending the order to Volkswagen Classic Parts view his customer data or order data and change them if necessary. Amendments respectively corrections of potential input errors may be carried out by the customer before sending his order to Volkswagen Classic Parts by pressing the button “Back” within the ordering process in the Volkswagen Classic Parts E-Shop. In the event, that mandatory details respectively information is missing or has been identified or marked as being incorrect in mandatory fields, such details respectively information will be displayed in different-coloured lettering and different-coloured bordering.

3.4
Volkswagen Classic Parts hereby advises the customer that the customer must provide Volkswagen Classic Parts with the correct information regarding his identity (e.g. name, address, email address, telephone number) during the ordering process. Moreover, the customer may only place an order if the customer has expressly taken notice of these General Terms and Conditions and expressly agrees to and thereby includes these General Terms and Conditions into his offer according to section 3.3. by clicking a check mark before the sentence “I have read the Terms and Conditions of this seller (Weser-Ems mbH, Volkswagen Classic Parts, Theodor-Heuss-Straße 28 b, 38444 Wolfsburg) and agree to their validity.”.

3.5
The customer shall be bound by his/her offer for a period of 5 working days after receipt of the order by Volkswagen Classic Parts.

3.6
After the order of the customer has been sent and after receipt of such order by Volkswagen Classic Parts, the customer will receive an automatic acknowledgment of the receipt of the order by email. This automatic acknowledgment will be sent to the email-address provided by the customer (order acknowledgment). However, this order acknowledgment shall not constitute an acceptance of the customer’s offer for entering into a contract. Instead the order acknowledgment is merely an acknowledgment of the customer’s order and no contract shall be formed until Volkswagen Classic Parts has sent a purchase order confirmation to the Customer.

3.7
The contract regarding the purchase of the goods ordered by the customer between Volkswagen Classic Parts and the respective customer is only concluded if Volkswagen Classic Parts has sent a purchase order confirmation (Annahmeerklärung) to the customer within 5 working days from receipt of the order of the customer by Volkswagen Classic Parts which will also be sent to the customer via email, or if Volkswagen Classic Parts by way of implied intent dispatches/delivers the ordered goods within 5 working days from receipt of the order of the customer by Volkswagen Classic Parts.

3.8
The conditions under this section 3 are applicable accordingly for contracts entered into via other means of telecommunication (e.g. email, telephone).

Provided the customer is a consumer as defined herein and establishes contact with Volkswagen Classic Parts regarding the ordering of goods via email, telephone or other means of telecommunication, Volkswagen Classic Parts expressly reserves the right to initially submit an offer to the customer with respect to the desired goods including the General Terms and Conditions, the instruction on the right of withdrawal (Widerrufsbelehrung) and a standard form of a declaration of withdrawal (Muster Widerrufsformular). In such event, the customer (consumer) declares the acceptance of the offer of Volkswagen Classic Parts and the acceptance of the General Terms and Conditions by paying the overall purchase price at the latest.

4. Recall of General Terms and Conditions

4.1
At any time the customer may view these General Terms and Conditions as well as the instruction on the right of withdrawal including the standard form of a declaration of withdrawal (para. 5 of these General Terms and Conditions) under  https://www.volkswagen-classic-parts.com/en_global/agb.html. The customer may also download these General Terms and Conditions as well as the instruction on the right of withdrawal including the standard form of a declaration of withdrawal in PDF format as well as save or print them by way of using the customary functions of his/her internet browser. The details of the order can be retrieved from the order acknowledgment (para. 3.6 of these General Terms and Conditions) and may be saved accordingly.

4.2
The wording of the purchase contract will not be recorded by Volkswagen Classic Parts. Instead, the wording of the purchase contract, including its General Terms and Conditions and the instruction on the right of withdrawal, can be retrieved from the order acknowledgment (para. 3.6 of these General Terms and Conditions) and the notice of acceptance made by Volkswagen Classic Parts (para. 3.7 of these General Terms and Conditions). The customer receives the order acknowledgment (para. 3.6 of these General Terms and Conditions) and the notice of acceptance by Volkswagen Classic Parts (para. 3.7 of these General Terms and Conditions) via e-mail (permanent data carrier) and can print it if desired.

5. Right of Withdrawal

If the customer is a consumer and the purchase agreement is concluded exclusively by means of telecommunication, the customer has a right of withdrawal. We grant consumers from countries whose legislation does not provide for a mandatory right of withdrawal a contractual right of withdrawal which corresponds to the right of withdrawal described below.

Volkswagen Classic Parts gives detailed information about the right of withdrawal in the withdrawal policies below. Volkswagen Classic Parts also provides a standard form of a declaration of withdrawal to the consumer.

The right of withdrawal does not exist inter alia in the case of distance contracts for the supply of goods which were made according to consumer specification or which are clearly tailored to personal needs of the customer (consumer).

Withdrawal Policies for Consumers

1) If you order a good or several goods within one purchase contract, which are supplied to you in all the following withdrawal policy shall apply:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or your representative, who is not the carrier, have/has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Volkswagen Classic Parts, Weser-Ems Vertriebsgesellschaft mbH; Theodor-Heuss-Straße 28b,38444 Wolfsburg, Germany, phone number +49 5361 308577-29, e-mail-address: support@vw-classicparts.de) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached standard form of a declaration of withdrawal, which however is not mandatory.

To meet the withdrawal period it is sufficient for you to send the message about the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You have to return the goods promptly and not later than within fourteen days from the day on which you communicate your withdrawal from this contract to us or to our logistics center (Volkswagen Classic Parts, Otto-Hahn-Straße 10, 34466 Wolfhagen, Germany). The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the composition characteristics and functioning of the goods.

2) If you order multiple products within a single order, which can only be supplied separately, the following withdrawal policy shall apply:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or your representative, who is not the carrier, have/has taken possession of the last of the goods.

To exercise your right of withdrawal, you must inform us (Volkswagen Classic Parts, Weser-Ems Vertriebsgesellschaft mbH; Theodor-Heuss-Straße 28b,38444 Wolfsburg, Germany phone number +49 5361 308577-29, e-mail-address: support@vw-classicparts.de) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or e-mail).You can use the attached model withdrawal form, which is not mandatory.

To meet the withdrawal period it is sufficient for you to send the message about the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You have to return the goods promptly and not later than within fourteen days from the day on which you communicate your withdrawal from this contract to us or to our logistics center (Volkswagen Classic Parts, Otto-Hahn-Straße 10, 34466 Wolfhagen). The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the composition characteristics and functioning of the goods.

6. Terms of Delivery and Dispatch

6.1     
The delivery of ordered goods will be performed while stocks last. In the event that, at the time of a customer placing the order, a good selected by the customer is not available, Volkswagen Classic Parts will immediately inform the customer so.

6.1.1     
In the event that the ordered good is permanently not available, Volkswagen Classic Parts will immediately inform the customer so and will desist from declaring the acceptance. A contract will in this case not come into effect.

6.1.2     
In the event that an ordered good is temporarily not available, Volkswagen Classic Parts will immediately inform the customer so. In the event of a delay in delivery of more than 2 weeks, the customer has the right to rescind the contract. The statutory right of withdrawal of the customer (cf. section 5 above) remains unaffected. Volkswagen Classic Parts is entitled to rescind the contract as well. In such case, Volkswagen Classic Parts will immediately reimburse previous payments to the customer.

6.2     
In the event that Volkswagen Classic Parts is temporarily prevented from supplying goods based on an event outside of its reasonable control (including, without limitation, industrial action, civil commotion, terrorist attack, lockdown, war, fire, explosion, storm, flood, earthquake or other natural disaster, epidemic or pandemic, compliance with any applicable laws or regulations, failure of or non-performance by a supplier or interruption or failure of a utility service or transport network), Volkswagen Classic Parts shall be relieved of its obligations while such circumstances continue to prevent the supply of goods. Volkswagen Classic Parts shall inform the customer via email if there is likely to be a delay to their delivery. In the event that respective impairments result in a delay of the services of Volkswagen Classic Parts of more than 14 days after receipt of the order by the customer or in the event of Volkswagen Classic Parts exceeding a bindingly agreed date of supply/delivery, the customer may rescind the contract. In such case, Volkswagen Classic Parts will promptly reimburse any previous payments to the customer. Any other rights, in particular the statutory right of withdrawal according to section 5 above, remain unaffected. Volkswagen Classic Parts is entitled to rescind the contract as well.

6.3     
Volkswagen Classic Parts reserves the right to construction and shape changes and deviations in colouring during the term of delivery in so far as changes or deviations are reasonable for the customer, however taking into account the interests of Volkswagen Classic Parts.

6.4       
Volkswagen Classic Parts is entitled to partial deliveries of goods in the event of an order of several goods in so far as a partial delivery is reasonable for the customer. In the event that the customer is a consumer as defined above, in such cases shipping charges will only be charged once.

6.5       
Shipping is carried out through our shipping partner. In the event that the customer is a consumer as defined above, the shipping risk shall be borne by Volkswagen Classic Parts.

6.6       
Unless agreed otherwise between Volkswagen Classic Parts and the customer, the estimated timeframe for delivery shall be 2 to 5 working days for deliveries within Germany, 4 to 10 working days for deliveries elsewhere in Europe and 6 to 8 weeks for deliveries outside of Europe, each starting as of the day Volkswagen Classic Parts issues the purchase order confirmation according to section 3.7. above.

6.7       
In the event that the customer is a consumer as defined above, the following delivery restrictions apply: The goods displayed in the Volkswagen Classic Parts E-Shop will only be delivered to customers whose permanent residence/address (invoicing address) is in a country which is displayed in the following link and who can quote a delivery address in the same country when ordering: https://www.volkswagen-classic-parts.com/en_global/payment-delivery-information.html

6.8
The Volkswagen Group’s Code of Conduct for Business Partners shall apply to contracts between Volkswagen Classic Parts and trade customers. The Code of Conduct for Businesspartners defines the Volkswagen Group’s expectations regarding the mindset and conduct of business partners in their corporate activities, in particular with reference to suppliers and sales partners. The requirements are considered the basis for successful execution of business relations between the Volkswagen Group and its partners.

These sustainability requirements for business partners are based on national and international provisions and conventions, such as the principles of the UN Global Compact, the Business Charter for Sustainable Development of the International Chamber of Commerce, the OECD Guidelines for Multinational Enterprises, the UN Guiding Principles on Business and Human Rights and the relevant conventions of the International Labour Organisation (ILO), as well as the Guiding Principles to Enhance Sustainability Performance in the Supply Chain issued as part of the Drive Sustainability initiative.

In addition, the sustainability requirements are also based on internal standards and values such as the declaration on social rights and industrial relations at Volkswagen, the Occupational Safety Policy in the Volkswagen Group, Volkswagen’s Environmental Policy and the environmental objectives and guidelines derived from this, the quality policy, and the Volkswagen Group Code of Conduct for employees.

The latest version of the Volkswagen Group’s Code of Conduct for Business Partners is accessible and can be downloaded at https://www.volkswagenag.com/en/group/compliance-and-risk-management/compliance.html.

6.9       
Upon receipt of reusable containers, the customer undertakes to empty them within 14 days and to contact Volkswagen Classic Parts unsolicited by email and to arrange the collection. In the event of a failure to report or the return of damaged containers, we reserve the right to assert claims for damages.

7. Prices and Terms of Payment

7.1       
All prices are stated in Euro („€“), value-added tax (VAT) included.

7.2       
Respective costs of transport have to be paid by the customer unless the customer withdraws from the purchase contract. If the customer is a consumer, he will be informed about the exact amount of the costs of transport in the order sheet. Possible customs duties, fees, taxes and other public charges are also borne by the customer.

7.3       
The customer may pay via bank transfer, instant bank transfer, credit card or via PayPal. Volkswagen Classic Parts is allowed to exclude methods of payment and / or to perform a solvency check in individual cases.

In case the customer chooses to pay via bank transfer, the account details of Volkswagen Classic Parts are provided under https://www.volkswagen-classic-parts.com/en_global/payment-delivery-information.html

The account details of Volkswagen Classic Parts can also be found on the website https://www.volkswagen-classic-parts.com “Payment and Delivery Information”. If the customer is a consumer and chooses to pay via bank transfer, the account details of Volkswagen Classic Parts will also be submitted in the order acknowledgment (para. 3.6 of these General Terms and Conditions).

7.4       
Payment via PayPal is subject to the customer having a PayPal customer account.

7.5       
Payment is due upon the date of order acknowledgment.

7.6       
If a period of time according to the calendar has been specified for due payment, the customer is in default automatically when missing the date. In case the customer is a consumer, the default rate of interest per year is five percentage points above the basic rate of interest (see Sec. 247 BGB) payable to Volkswagen Classic Parts. In case the customer is a trade customer, the rate of interest for claims for payment is nine percentage points above the basic rate of interest payable to Volkswagen Classic Parts. The assertion of further damage due to default of the customer is not excluded.

8. Vouchers

The voucher can only be redeemed at www.volkswagen-classic-parts.com. The voucher and any remaining credit is valid until the end of the third year after the year in which the voucher was purchased. The voucher can only be redeemed before completing the order process. Subsequent billing (after completing the order process) is not possible. The voucher can only be used for the purchase of goods and not for the purchase of additional vouchers. Any voucher credit will neither be paid out in cash nor interest. The voucher is transferable. The seller can pay the respective owner with discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, the legal incapacity or the lack of authorization of the respective owner.

9. Set-off

The customer may only offset against claims of Volkswagen Classic Parts if the customer’s counterclaim is uncontested or if the customer has a legally binding title.

10. Reservation of Proprietary Rights

10.1       
All goods remain property of Volkswagen Classic Parts until they have been fully paid for.

10.2       
Volkswagen Classic Parts is allowed to rescind the purchase contract and reclaim the goods still being in its property according to statutory rules, if the customer acts contrary to the contract, especially if the customer does not pay the purchase price in due time. If the customer does not pay the purchase price in due time, Volkswagen Classic Parts can only execute its rights against the customer after having set an appropriate time limit without results or in case setting an appropriate time limit is legally superfluous.

10.3       
In case the customer is a trade customer, Volkswagen Classic Parts reserves title to all goods delivered until all present and future claims resulting from this purchase contract or business relationship (secured claims) have been fully paid.

10.4       
In case the customer is a trade customer and Volkswagen Classic Parts does not withdraw the permission according to lit. (c) below, the customer shall be entitled to sell and / or process the goods in the ordinary course of business. If so, the following provisions apply:

(a) Volkswagen Classic Parts‘ reservation of title comprises such products resulting from processing, mixing or combining the purchased goods to their full value. Volkswagen Classic Parts is regarded as manufacturer of such products. In case third parties keep proprietary rights due to processing, mixing or combining the purchased goods with goods of third parties, Volkswagen Classic Parts acquires co-ownership proportional to the net invoice value of the processed, mixed or combined products. The products resulting from processing, mixing or combining the purchased goods are treated as goods delivered under reservation of title.

(b) If the goods or the product are / is resold, the customer hereby assigns to Volkswagen Classic Parts as collateral all claims against third parties resulting from the resale in the amount of the respective co-ownership or in total. Volkswagen Classic Parts accepts the assignment.

(c) In addition to Volkswagen Classic Parts the customer shall be entitled to collect claims. Volkswagen Classic Parts will not collect claims as long as the customer is not in default or unable to pay and Volkswagen Classic Parts does not exercise its rights according to sec. 9.2 of these General Terms and Conditions. But if so, the customer can be obliged to inform Volkswagen Classic Parts upon request about the assignment and to disclose the name(s) and address(es) of the third-party debtor(s), the amount of the respective debt as well as all other information needed for collecting the debt. The customer is also obliged to submit corresponding documents to Volkswagen Classic Parts and has to inform the third-party debtor(s) about the assignment. In this case, Volkswagen Classic Parts can withdraw the customer’s permission to resell and process the goods still being Volkswagen Classic Parts’ property.

(d) If the value of the existing securities exceeds the secured claims of Volkswagen Classic Parts by more than 10 % in total, Volkswagen Classic Parts will release securities at Volkswagen Classic Parts‘ choice if respectively requested by the customer.

10.5       
The customer has to inform Volkswagen Classic Parts immediately in writing about any attachments or other interferences of property, so Volkswagen Classic Parts may take action according to § 771 ZPO.

10.6       
Volkswagen Classic Parts is allowed to execute respective similar statutory rules in case the reservation of proprietary rights are not part of the legal system in the country in which the purchased goods are located. The customer is obliged to take every action needed to secure or set up the reservation of proprietary rights or the respective other rights on his own cost.

11. Warranty Claims and Limitation Period

11.1       
Claims under liability for material defects of purchased goods are governed by the statutory laws, in particular sections 434 et seq. of the German Civil Code, however subject to the conditions under section 12. for claims for compensation. Unless expressly assumed by Volkswagen Classic Parts in their acceptance declaration according to section 3.7. with respect to the respective ordered good, a warranty of a procurement risk is not be assumed by Volkswagen Classic Parts by describing the respective goods in the respective product illustration/description.

11.2       
In so far as the customer purchases used goods, these show functional impairments due to age and wear (Verschleiß) and traces of use correspondent with age and common use.

11.3       
In the event of a commercial transaction with a trade customer as defined above, compensation for necessary expenses according to section 439 para. 2 of the German Civil Code which incur for the purpose of supplementary performance (Nacherfüllung) do not comprise expenses for the removal of the defective good and the re-assembly (Einbau), if Volkswagen Classic Parts was originally not obliged to installation/assembly.

11.4       
Claims of a customer under a liability of Volkswagen Classic Parts for material defects of ordered new (unused) goods become time-barred after the laps of 2 years starting from the date of the delivery respectively receipt of the new (unused) goods to/by the customer, if the customer is a consumer as defined above.

11.5       
Claims of a customer under a liability of Volkswagen Classic Parts for material defects of ordered new (unused) goods become time-barred after the laps of one year starting from the date of the delivery respectively receipt of the new (unused) goods to/by the customer, if the customer is a trade customer as defined above. This does not apply if and in so far such claims are damage claims under section 11. below.

11.6       
Longer limitation periods under other mandatory legal provisions remain unaffected. In case of the taking over of a guarantee by Volkswagen Classic Parts the same shall apply.

11.7       
Claims of the customer under the liability for material defects of ordered used goods become time-barred after the laps of 1 year starting from the date of the delivery respectively receipt of the used goods to/by the customer, if the customer is a consumer as defined above.

11.8       
The liability for material defects for used goods is generally excluded if the customer is a trade customer as defined above.

11.9       
Irrespective of the conditions under sections 11.7 and 11.8 regarding the shorting of the limitation period or regarding the exclusion of the defects liability with respectively to used goods, the limitation (period) for damage claims resulting from section 12. below remain unaffected.

11.10     
Section 11.6 applies to used goods accordingly.

12. Liability for Defects

12.1       
Volkswagen Classic Parts is liable without limitation in case of legally mandatory liability (injury to life, limb and health and in case of claims under the Product Liability Act), in case of malicious silence regarding a defect, under the assumption of a warranty or under a procurement risk or in the event of willful/intentional or gross negligence of Volkswagen Classic Parts, their legal representatives or vicarious agents.

12.2       
In the case of slight negligence (leichte Fahrlässigkeit), Volkswagen Classic Parts shall only be liable for the violation of duties which are material for the contract (cardinal duties), especially such duties that are intended to be imposed on Volkswagen Classic Parts by contract pursuant to its content and purpose or whose fulfilment enables proper execution of the contract and on the compliance of which the customer relies or may rely on under normal circumstances. The liability shall be limited to the foreseeable damage typical for such contracts upon the conclusion of the contract, unless such damage claims of the customer result from the injury to life, limb and health.

12.3       
The personal liability of Volkswagen Classic Parts’ legal representatives, employees, other staff and vicarious agents for damage caused by them through slight negligence (leichte Fahrlässigkeit) is also restricted to the extent described in section 11.2 above dispute resolution procedures.

13. Dispute resolution procedure

13.1       
The Weser-Ems Vertriebsgesellschaft mbH is neither willing nor obligated to participate in a settlement of disputes with a consumer arbitration board.

 

14. Final Provisions

14.1
If any provision of these General Terms and Conditions is or becomes void, this shall not affect the validity of the remaining provisions.

14.2 
Depending on the customer’s language selection prior to triggering the purchase order, the purchase contract will be concluded in German or English.

14.3 
German law applies to all purchase contracts. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are excluded and to the exclusion of the regulations of international private law. Any mandatory provisions by the law of the state in which the consumer has its main residence remain valid and any claims based on such mandatory provisions may be raised by the customer in so far as the customer is a consumer. An example of such a mandatory provision by the law of another state applicable over and beyond the respective German provision is a potential right of withdrawal over and above the right of withdrawal as defined in section 5 for such goods which are under the application of the law of the other state not excluded from the right of withdrawal, further offsetting options other than those mentioned in clause 9 or exemplarily a period of limitation for claims under liability for material defects of purchased goods exceeding the period in section 11 above.

14.4 
Place of jurisdiction, as far as it can be agreed upon in advance, is the place of the business seat of Volkswagen Classic Parts. The same place of jurisdiction shall apply for all claims resulting from and in connection with the contractual relationship between the customer and Volkswagen Classic Parts, if the customer is a trade customer or a person with no place of general jurisdiction in the European Union.

15. Address/Management/Commercial Register

Volkswagen Classic Parts     
Weser-Ems Vertriebsgesellschaft mbH       
Theodor-Heuss-Straße 28b   
38444 Wolfsburg      
Germany

telephone: +49-5361-3085 7729      
e-mail: support@vw-classicparts.de

managing director: Arne Gruber, Justin Nolte
registered office: Bremen      
local court of Bremen HRB 4392     
VAT-ID number: DE811115616

 In case of questions, complaints or warranty claims, please contact the Volkswagen Classic Parts-Team using the contact form under https://www.volkswagen-classic-parts.com/en_global/contact.html